Privacy Policy

Effective Date: 6/2025

At Heaven’s Gardener, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

1. Information We Collect

We may collect the following types of information when you interact with our website, services, or team:

  • Contact Information: Name, email address, phone number, mailing address

  • Service Details: Information related to a grave site location, service preferences, or special requests

  • Payment Information: When applicable, we may collect payment details through secure third-party processors

  • Photos: Before-and-after service photos shared with clients or used (with permission) for marketing

  • Voluntary Submissions: Testimonials, reviews, or messages sent through contact forms or email

We do not knowingly collect or store information from minors under the age of 13.

2. How We Use Your Information

We use the information you provide to:

  • Schedule and perform grave care services

  • Communicate with you about your services, appointments, or requests

  • Send invoices, payment confirmations, or updates

  • Respond to inquiries or customer service issues

  • Improve our website and services

  • (With permission) Share testimonials or before/after photos for marketing purposes

We do not sell or rent your personal information to third parties.

3. Data Security

We implement appropriate safeguards to protect your personal information, including secure email and payment systems. While we take reasonable precautions, no online transmission or storage system is 100% secure. We encourage you to reach out with any concerns.

4. Third-Party Services

We may use trusted third-party tools (such as Squarespace, email platforms, or payment processors) to operate our website and services. These providers have their own privacy policies, which govern how they handle your data.

5. Photo Usage and Testimonials

We will never share before-and-after photos, testimonials, or names publicly without your written or verbal permission. If you grant permission, we may use these materials to help others understand the care and impact of our work.

6. Your Choices and Rights

You may request to:

  • View or update your contact information

  • Opt out of marketing emails

  • Withdraw consent for photo/testimonial use

  • Have your data deleted from our records (where applicable)

To make any of these requests, please email us at: admin@heavensgardener.com

7. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Heaven’s Gardener
admin@heavensgardener.com
Youngstown Area: (234) 370-0598
Cleveland Area: (440) 629-7104
John Herubin: (216) 408-7064
Therese Herubin: (216) 401-8663

8. Updates to This Policy

We may update this policy as needed to reflect changes in our services or privacy practices. When we do, we will revise the "Effective Date" at the top.

Thank you for trusting us with your loved ones — and with your privacy.
— The Heaven’s Gardener Team